Central Survey Unit is a non-profit making survey organisation within the Northern Ireland public sector. CSU manages the fieldwork on a number of regular national surveys, such as the Labour Force Survey and the The Northern Ireland Safe Community Survey.
The Unit conducts large scale public commissioned surveys. Recent examples include the Programme for International Student Assessment and the NI Disability Survey.
Update on NISRA Household Surveys
Update on how NISRA conduct household surveys and the important role you can play.
Due to the coronavirus (COVID-19) pandemic, NISRA is currently carrying out their household surveys by telephone, instead of face-to-face in peoples’ homes. Now more than ever, as we strive to assess the economic and societal impact that COVID-19 has had and will have on NI, we really need your help so that we can measure this impact accurately. If you receive a letter to take part in one of the surveys listed below, please follow the instructions on the letter so that we can make arrangements to conduct the survey with you by telephone. You can either call us on the number provided in the letter or visit www.nisra.gov.uk/respond to arrange a convenient time for a NISRA Survey Interviewer to call you back to conduct the survey.
Current NISRA Households Surveys
- Continuous Household Survey
- COVID-19 Opinion Survey
- Family Resources Survey
- Labour Force Survey
- The Northern Ireland Living Costs and Food Survey
- Survey on Living Conditions
- Travel Survey for Northern Ireland
- Northern Ireland Health Survey
- Safe Community Survey
NISRA would like to take this opportunity to thank everyone who has participated in any of our surveys.
We are not currently recruiting Survey Interviewers, however we regularly do.
For further information or to have your contact details added to the expressions of interest list, please visit our Survey Interviewers page.
A video describing the work of survey interviewers can be viewed below:
Selected for a Survey
If you have received a letter asking you to take part in a survey, thank you for taking the time to visit our website.
During the current restrictions imposed on the public and in order to protect staff and the wider population our office staff are working remotely from home using mobile phones. The table below illustrates the surveys we currently have active. If you have received a letter to inform you that your address has been selected to take part in one of these surveys you will be asked to contact one of the numbers within the table, some surveys have several contact numbers due to the number of addresses selected to take part in that survey.
|Survey||Customer Contact Number(s)|
|Continuous Household Survey||2890255111, 07511213432|
|Coronavirus Survey||02890255069, 02890255091, 02890255096, 02890255114, 02890255115, 02890255116, 02890255450, 07511213423, 07511213383, 07511213421, 07511213382, 07511213428, 07596345328, 07596345416|
|Family Resources Survey||02890255111, 07511213432|
|Health Survey Northern Ireland||02890255114, 07511213382|
|Labour Force Survey||02890255111, 07511213432|
|The Northern Ireland Living Costs and Food Survey||02890255111, 07511213432|
|Survey on Living Conditions||02890255111, 07511213432|
|Travel Survey for Northern Ireland||02890255542, 07511213427|
|Safe Community Survey||02890255542, 07511213427|
Why do we need your help?
Your input is vital to the success of the survey. By taking part you can help provide an accurate picture of how changes in society, government policy, services and the economy affects you. It is important that we survey a wide cross-section of people to ensure the results accurately reflects the whole population.
Why was my address selected?
As it is impossible to survey everyone, a random sample of addresses is selected. This approach gives every address an equal chance of being selected.
We cannot substitute your address for another, as this could distort survey representativeness. We would therefore appreciate it if you could help us.
Do I have to take part?
Taking part is entirely up to you. We're just asking that you spare a little time to share your thoughts and opinions. We know your time is precious, but your input really does make a difference. With your support we can help government and charities make the right decisions about the big issues.
How was my address chosen?
Your address was selected at random from a list of all addresses in Northern Ireland.
What happens to the information I provide?
NISRA's Central Survey Unit places great emphasis on confidentiality and goes to considerable lengths to maintain such confidentiality. Any information given is strictly confidential and NISRA's Central Survey Unit will not release any information that would identify you or anyone in your household.
If you would like any more details please give us a call. (02890 255118)
Central Survey Unit purpose leaflet
A copy of the Central Survey Unit (CSU) leaflet along with a large print version is available on the CSU Documents page.
The Leaflet explains: Who we are, what we do, why we need your help, why you were selected, and what happens with the information you provide.
Information on the active surveys is available from the links below:
CSU Complaints Procedure
If you are not satisfied please let us know so that we can improve. In most cases it is best to resolve the issue by speaking directly to the person or to their supervisor - contacts details are available here . If you are not satisfied you may use our formal complaints procedure.
a) Internal Procedure
Our formal complaints procedure has two stages.
Write to the survey manager setting out details of your complaint. We will investigate all complaints and if possible answer within 10 days.
If after Stage 1 you are not satisfied you may write to:NISRA Chief Executive,
Mark your envelope ‘Personal and Confidential’
The Chief Executive will investigate your complaint and the response, and will reply to you, if possible within 20 working days.
b) The Ombudsman
If you are still not satisfied you may request an MP to refer your complaint to the Parliamentary Commissioner for Administration (the Ombudsman). The Ombudsman is totally independent of NISRA and of Government. More details are available on the Ombudsman's website.
Telephone: 02890 255118
LocationCentral Survey Unit
Northern Ireland Statistics and Research Agency
BELFAST, BT9 5RR