NISRA Customer Satisfaction Survey

Headline results from NISRA'S Customer Satisfaction Survey 2015 were released on 12th May 2016.

The statistics cover the level of satisfaction with various aspects of NISRA's service to its customers. Comparisons with the previous year are also given.

Reports for previous years:






As we want to engage with users of our statistics, we invite you to feedback your comments on this publication to: or telephone: +44 (0)28 9034 8288

This publication is available in PDF format. To read PDF files you will need a copy of Adobe Acrobat Reader 5.0 or greater. This can be downloaded free of charge from the Adobe website.

NISRA revised the methodology for the 2015 Customer Satisfaction Survey. Users were consulted on this. A copy of the consultation document is available here. THIS CONSULTATION IS NOW CLOSED.