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Department of Finance & Personnel (DFP) Customer Satisfaction Survey

Headline results for the 2009 survey, produced by the Northern Ireland Statistics & Research Agency (NISRA), were released on 18 December 2009 in line with the arrangements approved by the UK Statistics Authority.

The statistics cover the level of satisfaction with various aspects of DFP's service to its customers. Comparisons with the 2008 results are also given.

A copy of the Statistical Release can be downloaded here .

This publication is available in PDF format. To read PDF files you will need a copy of Adobe Acrobat Reader 5.0 or greater. This can be downloaded free of charge from the Adobe website.

Coverage: Northern Ireland

Geographic Breakdown: Not applicable

Reports for previous years:

For more information about this release, please e-mail: or telephone: +44 (0)28 9054 2049